The Lucielo
Refund & Return Policy
Last updated — September 2026

14-day no-questions-asked returns

We want you to feel completely confident ordering from us. If you change your mind for any reason — or no reason at all — you can return your order within 14 days of delivery, no explanation needed. This applies to everyone, everywhere, not just where local law requires it.

How it works

  1. Contact us at [your support email] with your order number, within 14 days of delivery.
  2. Send the item back to us at the return address we'll provide. You're responsible for the cost of return shipping.
  3. Once we receive the returned item in its original, unused condition, we'll process your refund to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank.

What doesn't qualify for return

Damaged or defective items

If your item arrives damaged or defective, that's different from a standard return — contact us within 14 days of delivery with a photo and brief description, and we'll arrange a replacement or refund. You shouldn't need to pay return shipping for a genuinely damaged or defective item.

Need to cancel an order you just placed instead of returning one that's already arrived? See our Cancellation Policy →

Contact

Questions about cancellations, returns, or refunds — email [your support email]. We'll respond within 2-3 business days.

This policy may be updated from time to time. Changes apply to orders placed after the update date above.